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Surgitrac Instruments manufactures specialist surgical instruments

Frequently asked questions

Frequently asked questions

If your question is not listed contact us

When will I receive my order?

Once we have processed your order expect to receive it within three days. If your order is urgent ask us about next day delivery.

For international order enquiries, contact your distributor.

 

My order has not arrived, who should I contact?

In the UK contact our head office, it’s usually best to phone us our details are here:

http://www.surgitrac.com/contact/

 

How much does delivery in the UK cost?

Standard delivery starts from £12.50 plus VAT.

How do I contact you?

Our contact details are here:

http://www.surgitrac.com/contact/

 

What are your opening hours?

We open Monday to Thursday 9:00 to 17:00 and 9:00 to 16:30 on a Friday. We close on all bank holidays applicable to England and Wales.

We accept email and fax orders 24 hours.

Who is the sales representative in my area?

If you are a UK customer you can find your local representative’s details here:

http://www.surgitrac.com/about-us/our-people/

 

I have a question or a complaint, who should I contact?

If you are in the UK, contact our office using any of these details here:

http://www.surgitrac.com/contact/

Outside of the UK, contact your local distributor in the first instance.

We have distributors in most countries and their details are here:

http://www.surgitrac.com/our-distributors/distributor-map/

If your country is not listed then please email info@surgitrac.com

 

I would like to become a Surgitrac distributor, who should I contact?

You can fill out an application online here:

http://www.surgitrac.com/our-distributors/become-a-distributor/

 

Where are Surgitrac’s products manufactured?

Our products are manufactured in China, you can find out more about our manufacturing here:

http://www.surgitrac.com/manufacturing-overview/our-capabilities/

 

Are Surgitrac products good quality?

All of our products are routinely and independently tested. You can find out more here:

http://www.surgitrac.com/news-events/surgitrac-instrument-quality/

You can view our certification including ISO standards here:

http://www.surgitrac.com/about-us/credentials/

 

Does Surgitrac® comply with ethical standards?

Yes, we operate and abide to strict internationally recognised ethical standards, you can find out more here:

http://www.surgitrac.com/about-us/csr-ethics/

 

Do you supply any other products?

In the UK we supply products from other ophthalmic manufacturers, you can find out more here:

http://www.surgitrac.com/about-us/suppliers/