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Frequently Asked Questions

Once we have processed your order expect to receive it within three days. If your order is urgent ask us about next day delivery.

For international order enquiries, contact your distributor.

In the UK contact our head office, it’s usually best to phone us our details are here:

Standard delivery starts from £12.50 plus VAT.

We open Monday to Thursday 9:00 to 17:00 and 9:00 to 16:30 on a Friday. We close on all bank holidays applicable to England and Wales.

We accept email and fax orders 24 hours.

If you are a UK customer you can find your local representative’s details here:

If you are in the UK, contact our office using any of these details here:

Outside of the UK, contact your local distributor in the first instance.

We have distributors in most countries and their details are here:

If your country is not listed then please email

Our products are manufactured in China, you can find out more about our manufacturing here:

All of our products are routinely and independently tested. You can find out more here:

You can view our certification including ISO standards here:

Yes, we operate and abide to strict internationally recognised ethical standards, you can find out more here:

In the UK we supply products from other ophthalmic manufacturers, you can find out more here:

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