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Frequently Asked Questions

Once we have processed your order expect to receive it within three days. If your order is urgent ask us about next day delivery.

For international order enquiries, contact your distributor.

In the UK contact our head office, it’s usually best to phone us our details are here:

https://www.surgitrac.com/contact/

Standard delivery starts from £12.50 plus VAT.

Delivery charge increases

From 1 October 2022, our standard delivery charges will increase as follows:

1-3 working days £15.00
Next working day £17.50
Next working day by noon £25.00
Next working day before 9 a.m £30.00
Direct delivery to Jersey & Guernsey £40.00
Northern Ireland £POA

Please note that this is the first increase in our delivery costs in 11 years, however, due to rising transportation and fuel costs, we have no alternative but to increase our charges accordingly.

Once an order is placed Brumaba operating can be supplied to the UK within 14 to 16 weeks depending on the current order situation. We recommend that you place your order with us in good time.
Due to current availability bottlenecks of individual parts, delays may occur depending on the model and order volume. In principle, of course, Brumaba does its utmost to adapt the delivery times as well as possible to the requirements of our customers.

We open Monday to Thursday 9:00 to 17:00 and 9:00 to 16:30 on a Friday. We close on all bank holidays applicable to England and Wales.

We accept email and fax orders 24 hours.

EORI number GB638814021000.

If you are a UK customer you can find your local representative’s details here:

https://www.surgitrac.com/about-us/our-people/

If you are in the UK, contact our office using any of these details here:

https://www.surgitrac.com/contact/

Outside of the UK, contact your local distributor in the first instance.

We have distributors in most countries and their details are here:

https://www.surgitrac.com/our-distributors/distributor-map/

If your country is not listed then please email [email protected]

Our products are manufactured in China, you can find out more about our manufacturing here:

https://www.surgitrac.com/manufacturing-overview/our-capabilities/

All of our products are routinely and independently tested. You can find out more here:

https://www.surgitrac.com/news-events/surgitrac-instrument-quality/

You can view our certification including ISO standards here:

https://www.surgitrac.com/about-us/credentials/

Yes, we operate and abide to strict internationally recognised ethical standards, you can find out more here:

https://www.surgitrac.com/about-us/csr-ethics/

In the UK we supply products from other ophthalmic manufacturers, you can find out more here:

https://www.surgitrac.com/about-us/suppliers/

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