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Frequently Asked Questions

In light of the uncertainty we are all facing in our daily lives with the outbreak of COVID19, please see our Business Continuity plans below.

We are confident that our internal plans, which take on board guidance from the World Health Organisation (WHO) and Public Health England will minimise the impact on our customers and partners.

Our telephone lines will remain open and currently it is business as usual. We are monitoring the situation closely and will update you if there are any changes. Supporting the welfare of our customers, partners and colleagues’ is our absolute priority and we’re working hard to make sure we’re here to help as the situation develops. With that in mind, effective from Monday 16 March 2020, we’ve put the following measures in place to mitigate the risk, until further notice:

• A restriction of all inter office travel, with employees encouraged to work from home.

• On-site meetings with customers, partners and suppliers will be restricted for all but business critical services.

• Off-site meetings with customers, partners and suppliers will be conducted where possible by telephone or through video conferencing.

• We have suspended all non-UK travel.

In these challenging times, we would kindly appreciate your understanding. The business will continue to deliver our services, and support you, your colleagues and your business.

If you have any further questions, please contact our Head Office on

0161 776 7626

Once we have processed your order expect to receive it within three days. If your order is urgent ask us about next day delivery.

For international order enquiries, contact your distributor.

In the UK contact our head office, it’s usually best to phone us our details are here:

https://www.surgitrac.com/contact/

Standard delivery starts from £12.50 plus VAT.

We open Monday to Thursday 9:00 to 17:00 and 9:00 to 16:30 on a Friday. We close on all bank holidays applicable to England and Wales.

We accept email and fax orders 24 hours.

If you are a UK customer you can find your local representative’s details here:

https://www.surgitrac.com/about-us/our-people/

If you are in the UK, contact our office using any of these details here:

https://www.surgitrac.com/contact/

Outside of the UK, contact your local distributor in the first instance.

We have distributors in most countries and their details are here:

https://www.surgitrac.com/our-distributors/distributor-map/

If your country is not listed then please email info@surgitrac.com

Our products are manufactured in China, you can find out more about our manufacturing here:

https://www.surgitrac.com/manufacturing-overview/our-capabilities/

All of our products are routinely and independently tested. You can find out more here:

https://www.surgitrac.com/news-events/surgitrac-instrument-quality/

You can view our certification including ISO standards here:

https://www.surgitrac.com/about-us/credentials/

Yes, we operate and abide to strict internationally recognised ethical standards, you can find out more here:

https://www.surgitrac.com/about-us/csr-ethics/

In the UK we supply products from other ophthalmic manufacturers, you can find out more here:

https://www.surgitrac.com/about-us/suppliers/

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